Refund Policy

1. Scope

This Refund Policy explains when refunds may apply to fees paid to VenueDash for subscriptions, listings, and related platform services.

2. Platform Fees

VenueDash charges Hosts subscription and listing fees to access platform features. These fees are generally non-refundable once billed, except where required by law or where this policy states otherwise.

• Monthly and annual subscription payments are billed in advance.
• Cancellation stops future billing and does not automatically create a refund for the current billing period.
• Any free-trial conversion charges are treated as subscription charges after trial completion.

3. Booking Payments Between Guests and Hosts

VenueDash is a marketplace platform and is not the merchant of record for direct booking payments made between Guests and Hosts. Refunds for those payments must be handled directly between the Guest and Host according to their agreement.

4. When We May Issue a Refund

We may review and approve a refund in situations such as:

• Duplicate charges for the same billing period.
• A confirmed technical billing error caused by VenueDash.
• Unauthorized payment activity, subject to verification.
• Any circumstance where a refund is required under applicable law.

5. Refund Request Window

Refund requests should be submitted within 14 days of the charge date. Requests made after this period may be declined, except where local law provides otherwise.

6. How to Request a Refund

To request a refund, contact us through our Contact Page and include:

• Your full name and account email.
• Date and amount of the charge.
• Payment reference or transaction ID.
• A short description of the issue.

7. Processing Times

If approved, refunds are processed to the original payment method. Processing times depend on banking and payment providers and may take 5-10 business days after approval.

8. Changes to This Policy

We may update this Refund Policy from time to time. Updates become effective when posted on this page.