Refund policy for bookings and subscriptions

Last updated: 07 April 2026

1. Scope

This Refund Policy explains how payments work on VenueDash. Listing a venue or service on VenueDash is free, so there are no platform fees to refund.

2. Platform Fees

VenueDash does not charge Hosts any listing fee or subscription. There is nothing to bill and nothing to refund at the platform level.

3. Booking Payments Between Guests and Hosts

VenueDash is a marketplace platform and is not the merchant of record for direct booking payments made between Guests and Hosts. Refunds for those payments must be handled directly between the Guest and Host according to their agreement.

4. Questions

Because VenueDash charges no platform fees, there is nothing for us to refund at the platform level. Any dispute over a booking payment is handled directly between the guest and the host. If you have a question, please reach out via our Contact Page.

8. Changes to This Policy

We may update this Refund Policy from time to time. Updates become effective when posted on this page.